Terms and Conditions
All photographs, images and graphics contained in this online catalog are the copyrighted work of the owner thereof and cannot be used, copied or otherwise reproduced without the express written permission of the owner.
Freight rates quoted are to be considered dock-to-dock. If extra handling is required, additional charges may apply. We can also offer consolidated shipping for large volume customers.
Shipping errors, missing items or damages must be reported to Witrade.com within 1 business day of receipt of shipment (damages must be accompanied by a signed bill of lading acknowledging the damage).
Special Orders & Product Availability
Products are subject to availability at time of order. Some special order items must meet manufacturer's minimum order quantity requirements at time of order, and may require additional shipping time.
If for any reason you are not 100% satisfied with a stock product you receive from Witrade.com, you may return the product within 30 days from the time of receipt, for a full refund or exchange of the product you purchased. Within this time products may be returned, freight prepaid, and must be in their original packaging and in resalable condition. A Return Authorization Number must be obtained from Witrade.com's Customer Service Department, and the client must provide the Invoice number at the time of the request. Witrade.com has the right to refuse any shipments not having this authorization. Witrade.com inspects all returns and reserves the right to refuse credits on damaged, used or non-resalable items. Returns may be subject to restocking fees based on the return policy of the manufacturer, as well as shipping or other fees and must be received within 10 days of receiving the Return Authorization Number.
Products are warranted against defects in materials or workmanship only in accordance with the individual manufacturer's warranty policy. If Witrade.com determines the product to be defective in workmanship or material, it will be repaired or replaced at Wi-trade's sole option, as the buyer's exclusive remedy.
Witrade.com is required to charge HST on items for which a sales tax exemption certification has not been provided. When ordering, please provide any valid exemption certificate.
Prices are listed in Canadian dollars and will remain valid for a period of 30 days of Quotation. In the event of a pricing error, Witrade.com reserves the right to change the price without notice. We also reserve the right to change prices based on changing economic and manufacturing conditions. For accurate pricing please verify your required products with sales. Quotations on large quantities are available on request.